Pepper Money's 5 Step Process

Help your clients succeed with non-bank lending

Why use the 5 Step Process?

Improve client satisfaction: Better manage your client’s expectations and create a positive way forward.
Increased conversion: Help more clients by providing a wider range of options, which could increase your conversion rate from interview to settlement.
Maximise referrals: Your clients are more likely to refer you when you can provide options they might not find elsewhere.
Create a client for life: By taking into consideration your clients long term objectives, you can begin to create the foundations for a long-term relationship.

How to help position a non-bank home loan in 5 easy steps

1. Acceptance

Start by helping your client understand why they may not be eligible for a loan with a traditional lender. Be empathetic and understanding of their situation.

2. Communicate the power of options

Outline the alternative options you’ve identified, highlighting how these products meet their needs. This will provide them with a level of comfort, even if they aren’t familiar with the brand.

3. Keep things real

Speak in terms your client will understand. For example, present repayments in a frequency that coincides with their pay cycle. Show case studies that highlight how nonbank loans have made a real life difference to people like them.

4. Make the flexibility visible

Be clear how the solution will help meet their long term objectives. And help them understand the way the lender can review their situation over time, to consider new options as things change.

5. Proceed with the application

With your client’s blessing and consent, you can proceed with their application.

Did you know? You can identify a client’s indicative interest rate^{^}, fees and repayments by using Pepper Product Selector^*.

Are there account features that could help your client achieve their goals?

Depending on your customer's needs, walk them through making the most of their loan features, such as additional advances, redraw and offset facilities as part of the application process.

Broker submits scenario of client to non-bank lender

Non-bank lending making a real life difference.

Have a client with a similar situation? Put us to the test.

Submit a scenario

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^*Before using Pepper Product Selector, you must have received your customer’s written consent to act on their behalf as an Access Seeker.

^An indicative offer is not a formal approval for a loan and financial commitments must not be entered into based on it. It is not a suggestion or recommendation of any particular loan product. It is a guide only based on the limited information provided and the credit score obtained. The actual interest rate and fees will depend on the borrower’s circumstances and the information verified during the loan application assessment.

All Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.

©Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.